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Answers Tab |
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Click this tab to search the knowledge base for answers using drop-down menus and search text. You can view a list of answers, sort answers, and page up or down. Click  to sort a column in descending order or  to sort the column in ascending order. To view answer details, click the subject link.
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Answer Details
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An answer details page includes the question and answer.
From one of these pages, you can do the following:
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Email Answer - Click this link to send the answer to an email address. You will be prompted for the recipient's email address. |
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Print Answer
- Click this link to print the answer. |
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Submit Rating - This button allows you to rate the effectiveness of the answer. |
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Ask a Question Tab |
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When you are unable to find your answer by searching the knowledge base, you can submit a question to the support staff. If you dont already have an account, you will be asked for information needed to create a new account before your question is submitted.
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My Stuff Tab |
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This tab contains your personal account information. You will need to log in to access these pages.
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| Questions Subtab |
Click this subtab to view the list of all questions you have submitted. You can check the status of these questions, view the details of each question, update questions with new information, or indicate you no longer need an answer. To view the details to each question or update the information, click the subject link to view the details for that question. From there, you can update your question or indicate you no longer need an answer to the question.
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Profile Subtab |
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Click this subtab to view and edit your preferences, account information, and contact information. Through the preferences, you can specify the search settings for the Answers page.
Note: It is important to update your email address and other contact information whenever it changes by using this subtab.
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Login Tab |
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Before you can submit a question to the support staff or access your personalized information, you must create an account. Use this tab to log in to the system or create an account. If you have forgotten your password, you can enter your user ID and receive your password by email. |
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Back to Starting Point
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