Admission/Registrar
Questions that are specific to you regarding the online application and registration process, student records and transcripts should be directed to your location's Admission/Registrar office.
Contact information for each location's Admission/Registrar office can be found at
http://ernt.dcccd.edu/registrar.html
Business Office
Questions that are specific to you regarding payment and alternative payment methods should be directed to your location's Business office. Contact information for each location's Business office can be found at http://ernt.dcccd.edu/business_office.html
Counseling and Advising
Questions that are specific to you regarding advisement (including prerequisite requirements, registration process, new student orientation, assessment requirements, academic majors, transferring to four year institutions) should be directed to your location's Advising/Counseling Office. Contact information for each location's Advising/Counseling office can be found at http://ernt.dcccd.edu/advising.html
Financial Aid
Questions that are specific to you regarding Financial Aid should be directed to your location's Financial Aid office.
Contact information for each location's Financial Aid office can be found at
http://ernt.dcccd.edu/financial_aid.html
Library Resource Center
Questions that are specific to you regarding overdue library material(s) you need to return or renew, or billing inquiries for registration blocks due to lost or overdue library material(s) should be directed to your location's Library circulation desk. Contact information for each location's Library can be found at http://www.dcccd.edu/Current+Students/Libraries/College+Libraries/default.htm
Technical Support
Online:
If you have any comments, questions, or problems with eConnect that are not answered on our FAQ pages, you can fill out a "Submit A Ticket" form (log in required)*. If you do not have an account on the support site, you will be required to create one before you will be able to log in.
*NOTE: This is not your eConnect account log in.
By Phone:
If you feel you need an immediate response, please call us at 972.669.6402, which is answered 24-hours a day, 7-days a week.
If your problem cannot be resolved at this level, it will be escalated to technical support.
Technical support hours are:
Monday - Friday: 7:00 a.m. - midnight
Saturday - Sunday: 1:00 p.m. - midnight
If your call is escalated during a time when technical support is not available, you will receive a response the following business day.
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